I have not received a call for over a minute. Why and what should I do?
During a phone validation call progress, you can click the
Continue button at any time and from time to time to determine the
status of the call.
If you have not received a call for over a minute, click the
Continue button to get a status update. If the status of the call remains
The call is in progress, cancel the phone validation process by clicking the
Cancel button and try again later.
There are several reasons why you have not received a call for over a minute. These include but are not limited to the following:
- Incorrect phone number. The phone number given and used by the phone validation system is incorrect. Please correct the phone number and try again. For instructions on how to change the provider profile phone number, click here.
- Telephone line is busy. Please ensure that your telephone line is available to receive calls. Once available, start the phone validation process again. To start, click the provider profile note (highlighted in red) that appeared as a result of the failed phone validation process in your My Account page under the My Business section.
- Phone Validation System is temporarily unavailable. Please wait for a few minutes and start the phone validation process again. To start, click the provider profile note (highlighted in red) that appeared as a result of the failed phone validation process in your My Account page under the My Business section.
- Telephone number type is not supported. We currently do not support validation of a telephone number with a telephone extension (e.g. ext 319).
- Telephone line has a service that is blocking our call. In some cases, there are telephone services or features that blocks unidentified telephone calls or telephone calls based on the caller ID. If you are subscribed to such a service and you cannot disable it, please contact us.
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