I received different call statuses during the phone validation call progress. What does it mean and what should I do next?
The phone validation process is separated into different call states, each having a different status. During a phone validation call progress, clicking the
Continue button at any time will give you the current call status. For each call status, please refer to the following for instructions:
- The phone line was busy. Please ensure that your telephone line is available to receive calls. Once available, start the phone validation process again.
- There was no answer. Please start the phone validation process again and ensure that you answer the call. If you are not receiving the call, please verify your voicemail system is not the one answering the call. Additionally, please ensure that you are not subscribed to a telephone service that blocks unidentified telephone calls or telephone calls based on the caller ID. If you are subscribed to such a service and you cannot disable it, please contact us. Please also verify that the phone number you are trying to validate is correct. For instructions on how to change or correct the phone number, click here.
- The call could not be completed. This event happens when the phone number you are trying to validate is not responding, either with a ring or a busy signal. Some causes include the phone number is not yet in service, or the local telephone company is temporarily experiencing problems connecting the call. When this happens, please determine the cause of the error and respond accordingly. For example, you may check if the phone number you dialed is incorrect and try validating again once you have corrected it. If your local telephone company may be experiencing problems, please try again later.
- There was a system error. Our Phone Validation System is temporarily unavailable. Please wait for a few minutes and start the phone validation process again.
- The validation code was not entered. The call was answered but no validation code was entered. The system automatically terminates the call if it does not receive any response from you within a period of time. Please enter (or say/read out) the 4-digit validation code during the call progress. Also, please ensure that your voicemail system is not the one answering the call. Additionally, please ensure that you are not subscribed to a telephone service that blocks unidentified telephone calls or telephone calls based on the caller ID. If you are subscribed to such a service and you cannot disable it, please contact us.
- The validation code entered was incorrect. You failed to enter (or say/read out) the correct 4-digit validation code after three attempts. Please start the phone validation process again and ensure that you enter the correct code.
- The call was disconnected. You answered and terminated the call before entering the correct code. Please start the phone validation process again and enter the correct code.
- The call is in progress. The Phone Validation System is attempting to call the telephone number. Please wait and answer the call when your phone rings to proceed with the phone validation process. Follow all instructions. If you have not received a call for over a minute, click the Continue button to get a status update. If the status of the call remains The call is in progress, cancel the phone validation process by clicking the Cancel button and try again later.
To start the phone validation process again, click the
Call Now button if you are in the
Validate Phone Number page. If you are in your
My Account page, click the provider profile note (highlighted in red) that appeared as a result of a failed phone validation process (e.g. incomplete registration, or an unverified phone number) under the
My Business section.
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